At Vidiosa (“we”, “our”, or “us”), we are committed to respecting your privacy and protecting any personal data we collect from you. This Privacy Policy describes how we collect, use, and disclose your information when you use our website and services. Our goal is to be transparent about our data handling practices so you can feel confident and secure while engaging with Vidiosa.
By accessing or using our services, you agree to this Privacy Policy. If you do not agree with any aspect of this policy, please refrain from using our website or services.
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Privacy Policy
1. Introduction
2. Information Collection
We collect a variety of information to deliver our services, provide you with a seamless experience, and improve our offerings. This includes both personal information and non-personal information.
2.1. Personal Information
Personal information is any information that identifies you as an individual or relates to an identifiable person. We may collect the following personal information:
2.1. Personal Information
Personal information is any information that identifies you as an individual or relates to an identifiable person. We may collect the following personal information:
- Identity and Contact Information: Your name, email address, phone number, company name, job title, and business address.
- Project-Specific Information: Information regarding your business needs, project goals, and any requirements for services we are providing.
- Financial Information: Payment details, billing information, and transaction history.
2.2. Non-Personal Information
Personal information is any information that identifies you as an individual or relates to an identifiable person. We may collect the following personal information:
- Usage Information: Your IP address, browser type, operating system, device information, and your interactions with our website, such as page views, click-throughs, and time spent on various pages.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect information about your interactions with our website.
3. How We Collect Data
We collect information in several ways, including:
- Directly from you: Information you provide when filling out forms on our website (e.g., contact forms, project intake forms), communicating with us via email, or interacting with us during consultations and meetings.
- Automatically through our website: Information collected through cookies, log files, and tracking technologies (more details in the Cookies section).
- Through third-party services: Data we receive from third-party platforms, such as CRM systems (e.g., HighLevel) or email marketing platforms that you engage with.
4. How We Use Your Information
The data we collect serves multiple purposes to ensure we deliver high-quality, efficient services to our clients. Specifically, we use your data for the following purposes:
4.1. Service Delivery
Your personal information is necessary for us to provide our core services. This includes:
4.1. Service Delivery
Your personal information is necessary for us to provide our core services. This includes:
- Understanding your project requirements.
- Managing project timelines, revisions, and deliverables.
- Communicating with you about project updates, milestones, and any changes to the scope of work.
4.2. Marketing and Communication
With your consent, we may use your contact information to:
- Send promotional materials about our services, updates, and special offers.
- Notify you about changes to our services or relevant news in the video production industry.
- You can opt-out of receiving marketing communications at any time by following the instructions provided in each communication.
4.3. Analytics and User Experience
We use non-personal information to:
- Understand how users navigate our website and identify areas for improvement.
- Track the effectiveness of our marketing campaigns and website features.
- Conduct data analysis to enhance our service offerings and optimize the client experience.
4.4. Legal and Compliance
In certain situations, we may need to use your personal information to comply with legal obligations, such as:
- Responding to law enforcement requests or legal processes.
- Enforcing our terms and conditions and other agreements.
- Protecting the rights, property, or safety of Vidiosa, our clients, or others.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience, analyze performance, and improve functionality. Cookies are small text files stored on your device when you visit certain websites. They allow us to recognize your device and remember your preferences.
5.1. Types of Cookies We Use
5.1. Types of Cookies We Use
- Essential Cookies: These are necessary for the website to function and cannot be turned off. They help with essential website features such as page navigation.
- Performance and Analytics Cookies: These cookies allow us to measure and analyze how users interact with our website, helping us improve its performance and usability.
- Functionality Cookies: These enable the website to remember your choices, such as your username or language preferences, for a more personalized experience.
5.2. Managing Cookies
You have the option to disable or block cookies through your browser settings, although this may affect the functionality of our website. To manage your cookie preferences, consult the help section of your browser.
You have the option to disable or block cookies through your browser settings, although this may affect the functionality of our website. To manage your cookie preferences, consult the help section of your browser.
6. Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. However, we may share your information under specific circumstances as outlined below:
6.1. Service Providers
We share your data with trusted third-party vendors who assist us in delivering our services, including:
6.1. Service Providers
We share your data with trusted third-party vendors who assist us in delivering our services, including:
- Cloud storage and hosting providers: To store your project files securely.
- Payment processors: To handle billing and payment transactions.
- Marketing platforms: To send promotional content (e.g., email campaigns) with your consent.
These providers are only allowed to use your personal information as necessary to perform the specific tasks we have contracted them for, and they are bound by confidentiality agreements.
6.2. Legal Obligations
We may disclose your personal data if required to do so by law or in response to valid requests from public authorities (e.g., court orders, subpoenas, or government investigations).
6.2. Legal Obligations
We may disclose your personal data if required to do so by law or in response to valid requests from public authorities (e.g., court orders, subpoenas, or government investigations).
7. Data Security
We take data security seriously and have implemented appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, or alteration. Some of these measures include:
- Encryption: We use encryption technologies to protect sensitive data during transmission.
- Access Control: Only authorized personnel are granted access to personal information on a need-to-know basis.
- Regular Audits: We conduct regular security audits to assess vulnerabilities and ensure our systems are up-to-date.
While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including providing services and complying with legal obligations. Once your data is no longer required, we will securely delete or anonymize it.
Specifically:
Specifically:
- Client Data: Data related to active clients and projects will be stored for the duration of the project and a reasonable period thereafter (typically 3-5 years) to facilitate future services or resolve any disputes.
- Marketing Data: If you opt-in to receive marketing communications, we will retain your information until you unsubscribe or request data deletion.
9. Your Rights
You have rights regarding your personal data, including:
- Right to Access: You can request access to the personal data we hold about you.
- Right to Correction: You can request that we correct any inaccurate or incomplete data.
- Right to Deletion: You can request that we delete your data when it is no longer necessary for the purpose it was collected.
- Right to Object: You can opt out of receiving marketing communications at any time.
10. International Transfers
We may process your information in countries outside of your home country, including the United States or the European Economic Area (EEA). When transferring data across borders, we ensure that the appropriate safeguards are in place, such as standard contractual clauses or other legally compliant methods.
11. Compliance with GDPR and CCPA
If you are based in the European Union (EU) or California, the following additional rights apply:
- GDPR: Under the General Data Protection Regulation, you have the right to data portability, the right to restrict processing, and the right to object to automated decision-making.
- CCPA: Under the California Consumer Privacy Act, California residents have the right to request the deletion of their personal information, opt out of data sales (if applicable), and know what categories of data we collect.
12. Changes to Our Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page, and where appropriate, we will notify you by email or through other communication channels. Your continued use of our services after changes are made will constitute your acceptance of the revised policy.
13. Contact Information
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
Email: hello@vidiosa.com
Phone: +1 307 225 7167
Email: hello@vidiosa.com
Phone: +1 307 225 7167
Contact information
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